Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unopened (for vinyl records and tapes)
  • Unworn or unused (for merchandise)
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How to Initiate a Return

To start a return, please contact us at info.archaicrecords@gmail.com. Note that returns should be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, feel free to contact us at info.archaicrecords@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalized items).

Please contact us if you have questions or concerns about your specific item.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be:

  • In the same condition that you received it
  • Unopened (for vinyl records and tapes)
  • Unworn or unused (for merchandise)
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info.archaicrecords@gmail.com.